Refunds & Cancellation Policy

At LeaseBites LLC ("LeaseBites," "we," "us," or "our"), we strive to provide a transparent and fair approach to cancellations and refunds for all users of our platform, www.leasebites.com (the "Platform"). This Refund and Cancellation Policy outlines the terms under which refunds, cancellations, and modifications are processed for the services offered on our Platform, including those between Space Owners and Truck Owners. By using our Platform, you agree to comply with the terms and conditions set forth in this policy.

1. General Overview

1.1 Non-Refundable Service Fee

The LeaseBites Service Fee is a non-refundable fee that is applied to every successful booking on the Platform. This fee covers the operational costs associated with payment processing, customer support, and maintaining the functionality of the Platform. This fee is non-refundable under all circumstances, including cancellations initiated by either party (Space Owners or Truck Owners), disputes, or modifications.

1.2 Role of LeaseBites

LeaseBites is a facilitator providing an online platform for Space Owners and Truck Owners to connect and conduct rental transactions. As such, LeaseBites is not a party to the rental agreements between Space Owners and Truck Owners and does not manage or control the rental spaces listed on the Platform. All refund and cancellation policies are set individually by each Space Owner and are enforced according to their terms.

1.3 User Responsibility

Truck Owners and Space Owners are solely responsible for reviewing and agreeing to the cancellation terms outlined in each Listing before confirming a booking. LeaseBites disclaims any responsibility for the enforcement of these terms beyond providing a mechanism for communication and, where applicable, limited refund processing.

2. Refund Policy

2.1 Service Fee Non-Refundable

As stated, the LeaseBites Service Fee is non-refundable. This applies to all bookings, regardless of the circumstances surrounding the cancellation or dispute.

2.2 Space Owner’s Refund Policy

Each Space Owner may establish their own refund and cancellation policies for their Listings. These policies may include various terms such as:

• Full Refund: Available if cancellation is made within a certain time frame (e.g., 7 days before the booking start date).
• Partial Refund: Applicable if the cancellation occurs within a specified shorter notice period (e.g., 72 hours before booking).
• No Refund: All payments are forfeited if the cancellation is made past a certain deadline or in cases of no-show.

2.3 Default Refund Policy

If a Space Owner has not specified a refund policy in their Listing, a default non-refundable policy will apply, meaning that Truck Owners will not be entitled to any refund, and the full payment will be retained by the Space Owner.

2.4 Refund Processing

When a refund is approved under the Space Owner’s policy, LeaseBites will facilitate the payment through our third-party provider (Stripe). Refunds may take 7-10 business days to appear in the Truck Owner’s account, depending on the payment method and bank processing times. LeaseBites disclaims any responsibility for delays or errors caused by third-party payment processors.

3. Cancellation Policy

3.1 Truck Owner Cancellations

Truck Owners can request to cancel a confirmed booking at any time through the Platform. Cancellations initiated by Truck Owners may be subject to the following terms:

• Cancellation Before Deadline: If the Truck Owner cancels within the timeframe specified in the Space Owner’s policy, they may be eligible for a full or partial refund, depending on the Space Owner’s terms.
• Cancellation After Deadline: If the cancellation occurs after the specified deadline, the Truck Owner will forfeit the entire payment, and no refund will be issued.

3.2 Space Owner Cancellations

Space Owners may cancel a confirmed booking under specific circumstances, such as:

• Double-Booking or Unavailability: If the space is unavailable due to double-booking or unforeseen circumstances.
• Non-Compliance by Truck Owner: If the Truck Owner violates any terms of use or fails to comply with the agreed conditions for the space.

When a Space Owner cancels a booking:

The Truck Owner will receive a full refund, minus the non-refundable LeaseBites Service Fee. Space Owners may be subject to penalties for repeated cancellations, including suspension or removal of their Listing from the Platform.

3.3 Platform-Initiated Cancellations

LeaseBites reserves the right to cancel a booking at its discretion for the following reasons:

• Policy Violations: If either party is found to be in breach of LeaseBites’ Terms and Conditions.
• Suspected Fraudulent Activity: If there are concerns about the legitimacy or safety of the transaction.
• Safety and Security Concerns: If the space is deemed unsafe or unsuitable for the intended use.

In such cases, LeaseBites will attempt to notify all affected parties and, if applicable, issue refunds in accordance with the Space Owner’s policy. The LeaseBites Service Fee will not be refunded.

4. Modifications to Bookings

4.1 Mutual Consent Required

All booking modifications, such as changes to dates, times, or usage terms, must be agreed upon by both the Space Owner and the Truck Owner. If a modification affects the rental amount, the Truck Owner may be required to pay additional fees, or the Space Owner may issue a partial refund, depending on the nature of the change.

4.2 How to Request Modifications

To request a modification, either party must initiate a request through the Platform or contact LeaseBites support at info@leasebites.com. LeaseBites will facilitate the modification request but does not guarantee that both parties will agree to the proposed changes.

5. Dispute Resolution

5.1 User Resolution First

We encourage Truck Owners and Space Owners to resolve disputes directly using the Platform’s messaging system. LeaseBites will not act as a formal arbitrator but may offer guidance and support to facilitate communication between the parties.

5.2 Escalating to LeaseBites

If a resolution cannot be reached, either party may escalate the dispute to LeaseBites by contacting our support team at info@leasebites.com. LeaseBites will review the dispute, gather evidence, and attempt to mediate a fair outcome. Our role in this process is limited, and our decisions are non-binding.

5.3 LeaseBites’ Limited Liability

LeaseBites disclaims all liability for disputes arising between Users. Users acknowledge that LeaseBites’ role is strictly limited to providing a Platform for communication and that any refunds or cancellations are governed by the Space Owner’s individual policies.

6. No-Show and Early Termination

6.1 No-Show Policy

If a Truck Owner does not show up for their scheduled booking without notifying the Space Owner, the booking will be considered a no-show, and no refund will be issued. The Space Owner retains the full payment, and the Truck Owner forfeits their right to the space for the scheduled period.

6.2 Early Termination by Truck Owner

If a Truck Owner chooses to vacate the space earlier than the agreed period, no refund will be issued for the remaining unused time unless the Space Owner’s policy explicitly allows for such refunds.

6.3 Early Termination by Space Owner

If a Space Owner terminates the booking early due to unforeseen circumstances or other valid reasons, the Truck Owner may be entitled to a pro-rated refund based on the remaining period, minus the non-refundable service fee.

7. Contact Information

For any questions or assistance with cancellations, refunds, or disputes, please contact our support team at:

Email: info@leasebites.com

Website: www.leasebites.com

This policy is subject to the terms outlined in our Terms and Conditions and Privacy Policy. LeaseBites reserves the right to update or modify this Refund and Cancellation Policy at any time. Users will be notified of significant changes through the Platform.